Terms & Conditions

1. Acceptance of Terms

By browsing and placing orders on this website (albarr.com), you agree to comply with and be bound by the following terms and conditions. These terms govern the relationship between Al Barr ("we", "us", "our") and our customers ("you", "user"). If you disagree with any part of these terms, please do not use our services.

2. Product Quality Guarantee

Al Barr is committed to providing raw, clean, and unadulterated Kashmiri produce.

• All products are sourced directly from designated orchards and certified farmers across Jammu & Kashmir.
• Because our products are organic and natural (without chemical whitening, polishing, or dyes), natural color variations, sizing differences, or minor crystallization (for raw honey) are normal and represent proof of purity.
• Product weights displayed reflect weights at packaging. Saffron weight includes air-tight protective sealing containers.

3. Payments & Direct Bank Transfer

We support Cash on Delivery (COD) and Direct Bank Transfer payments.

For Direct Bank Transfers, the transaction must be made to our J&K Bank Account (provided during checkout and in the site footer). Orders placed via Bank Transfer will remain in "Pending Validation" status until you share payment receipt confirmation via WhatsApp at +91-9419000000 or email at support@albarr.com. If receipt confirmation is not received within 48 hours, the order will be cancelled.

4. Shipping & Delivery Policy

We ship nationwide across India.

• Free Delivery: Orders exceeding a subtotal of ₹999.00 qualify for FREE Express Delivery. For orders under ₹999.00, a standard shipping fee of ₹60.00 will be added.
• Dispatch Timeline: Most orders are processed and dispatched within 24 to 48 hours from our Srinagar distribution hub.
• Delivery Timeline: Within Jammu & Kashmir: 2–3 business days. Rest of India: 4–7 business days. Delivery delays caused by extreme weather conditions or highway blockages (e.g. NH-44 closures) are beyond our control, and we will notify you in such events.

5. Return & Cancellation Policy

Due to the perishable nature of organic food items, we operate under a strict return policy:

• Returns are only accepted if you receive damaged products, wrong item variants, or packages with broken tamper seals.
• You must report any defects or damages within 24 hours of delivery by sharing clear photos/videos of the package with our chat support.
• Approved refunds will be processed via direct bank transfer or UPI within 5 business days.
• Order cancellation is allowed only before the order has been dispatched from our depot.

6. Regulatory Details

Al Barr operates under registered regulatory certifications:

• FSSAI Registration Number: 11025430000232
• GSTIN Details: 01ACFFM4729H1ZF
• IEC (Import Export Code): ACFFM4729H